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Content Restrictions

While Southwest Airlines Cargo® wants to handle all your shipping needs, there are a few items that we are unable to ship and there are a few items that require advance arrangements. The respective items include, but are not limited to, the following:

Items Not Accepted for Shipment:

  • Shipments likely to damage aircraft or other shipments
  • Live, warm-blooded animals
  • Poisonous or venomous live animals
  • Money or currency of any kind
  • Precious metals or jewelry (other than costume jewelry)
  • Furs and any clothing with fur on it
  • Hazardous materials
  • Firearms
  • Shipments not expressly covered by the Southwest Airlines Cargo Contract of Carriage
  • Shipments not suitable for carriage

Additional Items Not Accepted for Shipment on WestJet:

  • Lithium batteries, regardless of battery size or wattage
  • Dry Ice of any quantity

Shipments Subject to Advance Arrangements

Customers can contact our Cargo Customer Care Center at (800) 533-1222 to request advance arrangements for the following

  • Shipments requiring special attention, protection, or care enroute
  • Shipments or pieces of shipments of unusual shape or size
  • Shipments including any liquid content
  • Southwest Support® shipments can be booked by calling (888) 922-9525

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